WordPress website maintenance and support
Your WordPress site stays up to date, backed up and continuously monitored, by the person who knows its code. For changes and new features, a block of support hours, used only with your approval.
A live site is not a finished site
The problem
WordPress, plugins and the server release updates every month. Ignoring them opens security holes. Applying them without checking can break a page or a form. And backups only help if someone has tested that they can be restored.
Our approach
WordPress website maintenance means doing that work every month, with someone who knows the code. The site is also monitored continuously: if it goes down or shows an error, the alert comes right away, and the problem is often fixed before you notice it. A new page or a new feature is handled separately, from a block of support hours.
Maintenance plans
Three monthly plans
Each plan combines an automated routine with a person who checks, decides and repairs. An e-commerce, membership or multisite site needs at least the Advanced plan. Speed optimization is included in Expert.
| Essential $125 / month | Advanced $250 / month | Expert $375 / month | |
|---|---|---|---|
| Sites covered | Business website | All types Store, membership site, multisite | All types Store, membership site, multisite |
| Updates | |||
| Updates, with a backup just before | Yes | Yes | Yes |
| Fix if an update breaks something | Yes | Yes | Yes |
| Checks after each update | Key pages and forms | Pages, forms, purchases and sign-ups Major updates tested on staging | Pages, forms, purchases and sign-ups All updates tested on staging |
| Backups | |||
| Cloud backups | Yes | Yes | Yes |
| Backup frequency | Every 24 h | Every 12 h | Every 4 h |
| Backup restore test | Once a year | Every quarter | Every month |
| Monitoring and security | |||
| Continuous monitoring and alerts | Yes | Yes | Yes |
| Security | Firewall | Firewall, monthly scan | Real-time firewall, monthly scan |
| Cleanup after a hack | No From the block of hours | No From the block of hours | Yes Included |
| Included plugin licences | |||
| ACF Pro, Gravity Forms, WPML or Polylang | Yes | Yes | Yes |
| Complianz Premium | No | Yes | Yes |
| Wordfence Premium | No | No | Yes |
| Performance | No | Monthly tracking Database cleaned | Tracking and optimization |
| Response to your requests | Fast | Fast | Priority |
- Price
- $125 / month
- $250 / month
- $375 / month
- Sites covered
- Business website
- All types Store, membership site, multisite
- All types Store, membership site, multisite
Updates
- Updates, with a backup just before
- Yes
- Yes
- Yes
- Fix if an update breaks something
- Yes
- Yes
- Yes
- Checks after each update
- Key pages and forms
- Pages, forms, purchases and sign-ups Major updates tested on staging
- Pages, forms, purchases and sign-ups All updates tested on staging
Backups
- Cloud backups
- Yes
- Yes
- Yes
- Backup frequency
- Every 24 h
- Every 12 h
- Every 4 h
- Backup restore test
- Once a year
- Every quarter
- Every month
Monitoring and security
- Continuous monitoring and alerts
- Yes
- Yes
- Yes
- Security
- Firewall
- Firewall, monthly scan
- Real-time firewall, monthly scan
- Cleanup after a hack
- No From the block of hours
- No From the block of hours
- Yes Included
Included plugin licences
- ACF Pro, Gravity Forms, WPML or Polylang
- Yes
- Yes
- Yes
- Complianz Premium
- No
- Yes
- Yes
- Wordfence Premium
- No
- No
- Yes
- Performance
- No
- Monthly tracking Database cleaned
- Tracking and optimization
- Response to your requests
- Fast
- Fast
- Priority
Prices in Canadian dollars, before taxes. Only the licences in this list are included, for the plugins the site uses: any other licence stays yours to renew. New pages and new features are handled separately, from a block of hours.
Sites we look after over time
Peripharm
Bilingual redesign, audit before launch, speed optimization and SEO in both languages.
- WordPress
Globex Courier
Development of the WordPress site, followed by monthly maintenance and support.
- WordPress
Hochelaga
Development of the WordPress site, followed by monthly maintenance and support.
- WordPress
Excellent digital services. Efficient, professional, responsive and proactive. I really appreciated the explanations of the solutions proposed and put in place, and the ability to explain technical matters in plain terms. Very honest on pricing. I highly recommend.
Start maintenance for your site
Whether your WordPress site was developed by Digilia or by another agency, we can maintain it. A site review comes before the first month: it shows where the site stands and which plan suits it.
-
Site review
Versions, plugins, backups, access and cookie consent: we take stock of your site, and we tell you if there is anything to fix before we start.
-
Choosing the plan
We recommend the plan suited to your site (business website, store, membership site) and explain what it covers. You choose, then the follow-up begins.
-
Regular follow-up
Updates, backups and monitoring according to the plan, and your requests as they come.
Questions about maintenance
Yes, after a site review. If the site relies on many plugins or an abandoned theme, we tell you and price the fixes separately. A website audit can also give you a full assessment before you choose.
No. Changes are made from a block of support hours, decided separately. No hour is billed without your approval.
You buy a block of hours in advance, at $125 an hour. For each request, we first tell you the expected time, and nothing is done without your approval. Time spent is logged task by task: you receive the details of the hours used, and we let you know before the block runs out.
In the cloud, every 24 h, 12 h or 4 h depending on the plan, with an extra backup just before each update. They are stored in Quebec, elsewhere in Canada or in another region, depending on your needs.
The site is monitored continuously. When it goes down, the alert comes immediately, and the problem is often fixed before you notice it. For a very urgent outage, we can step in within minutes, during business hours and depending on availability.
